Frequently Asked Questions

  1. How Do I Buy Madden Coins?
  2. How Do I Sell MUT Coins to you?
  3. Are You A Registered Company? Will I receive My MUT Coins?
  4. How Soon Will I My Madden Coins?
  5. What Countries Do You Sell MUT Coins To & In What Currency?
  6. What Payment Options Do You Accept?
  7. How Does EA Tax Work & Will I Be Affected?
  8. I Have A YouTube/Twitch/Facebook/Twitter/Website or Other Channel - Will You Sponsor Me?
  9. You Are Out of Stock - When Will You Have More Madden 18 Coins?
  10. What is Your Refund Policy?
  11. I Still Have An Unanswered Question!

1. How Do I Buy Madden Coins?

For a clear, step-by-step guide on how to buy MUT Coins – Click Here.

Buying Madden Coins is simple and takes just a matter of minutes to understand the concept. Essentially, to send the Madden Ultimate Team Coins from our account to yours, we have to purchase ANY player from you. This can be a valueless, bronze, silver, gold or elite player.

In order to instantly transfer the MUT Coins from our account to yours at the time of your purchase, we make use of the BUY NOW feature when listing a player for sale on the auction house. This means that once your player has been submitted to the MUT market, we search and identify your player with the information you provide us with on the buying stages and then use the buy now facility to immediately end the listing and accredit your account with the Madden 18 Coins!

With thanks to our automated system, it will guide you through the buying process and provide you with the necessary instructions what you need to do next. So, get started today and select which platform you play Madden 18 Ultimate Team on between the; PlayStation 4, Xbox One or Madden Mobile!

If you need further support on this matter, please do not hesitate to contact our 24/7 live chat support team who would be happy to help!

2. How Do I Sell MUT Coins to you?

Selling MUT Coins to us is the reverse process of buying MUT Coins from us. Instead of you listing the player for us to purchase, we’re listing the player and you’re purchasing him!

Again, a clearer step-by-step guide on how to sell MUT Coins to us can be found here.

We would firstly ask you select which platform your coins belong to and then to input your coin and personal information on how we can contact you. This can be achieved from our Sell MUT Coins page.

After we have agreed a price for your chosen quantity of MUT 18 Coins, we will list a player on the auction house with the same buy now price tag of however many Madden coins you intend to sell to us. The moment that he has been bought, we release the funds into your designated PayPal account via the ‘friends and family’ option. This means that you do not incur any payment processing fees and retain 100% of the money that you’re owed!

3. Are You A Registered Company? Will I receive My MUT Coins?

MUTCoins.com is part of our ‘Coin Store’ brand owned by our limited company Online Trade Solution LTD (Company Number: 08536564).

We have well established coin selling website for Madden, FIFA, NHL and NBA and have been trading since 2011. We have sold to over 175 countries, donated multi-millions of coins in giveaways, been the top trend on Twitter for a whole day, sold billions of coins, obtained a 99% positive feedback rating from over 700 reviews and have a customer database ranging over 10,000 individual people.

In terms of security, we have implemented the highest bit-rated SSL certificate available from Comodo. This ensures that all data sent and received through this website is encrypted and cannot be read by humans or robots. Guaranteeing that you can have peace of mind when buying MUT Coins from us.

Buyer protection is vitally important to us, therefore we never store any payment details on our website as we employ PayPal and Skrill, two worldwide recognised payment gateways, to handle that sort of information so we adhere with PCI compliance regulations.

To see our past customer’s experience with us, please visit our Reviews Page.

4. How Soon Will I My Madden Coins?

This is our favourite question. The answer is instantly! Our automated system allows you to hand-pick your Madden Ultimate Team player from the auction house during the buying process. This allows us to immediately receive your order, along with your player details, to then swiftly search the auction house, identify your player and purchase him the very moment that your payment is complete. We’re very proud of this and our level of service is unrivalled elsewhere due to our advances in technology.

In turn, this allows you to get back doing what you love the most… playing Madden Ultimate Team and assembling your dream roster with an abundance of MUT Coins or Madden Mobile Coins!

5. What Countries Do You Sell MUT Coins To & In What Currency?

Due to our nature of business, we have to be able to accept payments from customers globally because Madden is such a popular game! Therefore, we use PayPal and Skrill, two powerhouses in the payment processing world that enables us to accept ALL credit and debit cards available!

No matter your location or currency, we’re able to accept your payment! PayPal/Skrill will automatically accept your payment and convert is to our chosen currency behind the scenes at no extra cost to you.

In order to gain an insight in how much our Madden coins are in your local currency, we have added a rough currency converter to the top right of our website where you can choose from USD, CAD, GBP and EUR. However, for a more exact figure, this will be displayed on the payment page when checking out.

6. What Payment Options Do You Accept?

As a multinational business, we’re able to accept ALL credit and debit cards with thanks to our payment gateways – PayPal and Skrill. That includes; VISA, MasterCard, Maestro, American Express (AMEX), JCB or Diners Cards.

Additionally, we have started to accept popular national payment methods such as; PaySafeCard, iDeal, Sofort, Giropay, PostePay, Poli and many more!

In order to see our wide selection of payment options, proceed through the buying process and on the checkout stage, you will be prompted to select which payment option you wish to use.

7. How Does EA Tax Work & Will I Be Affected?

If you didn’t already know, EA Sports take a 10% cut of ALL transactions from within the game. This is to help combat inflation by essentially taking MUT coins out of the economy as a money sink.

As a result, we are unfortunately unable to cover EA’s taxes and our prices reflect this matter.

If you’re looking to buy a certain player that costs X amount of coins, then be sure to buy the right amount of Madden 18 Coins by factoring in EA’s 10% tax. Our website will help you with this calculation on the buying stages by showing you how much you need to buy in order to obtain that exact amount of Madden Ultimate Team Coins.

8. I Have A YouTube/Twitch/Facebook/Twitter/Website or Other Channel - Will You Sponsor Me?

We’re very proud to say that we’re now sponsoring YouTube, Twitch, Facebook Pages, Twitter Accounts, Websites/Blogs and all other popular social media accounts!

For your referred business, we provide our affiliates with 5% commission of any sale they bring. This can be redeemed as real-life money or free Madden coins! In addition to this, we will provide you with a unique coupon code for your viewers to receive a 5% discount on their MUT Coins order as well. Thus, providing a win/win scenario for all parties!

If you want to apply, please visit our Sponsorship page whereby we will ask you to fill in our application form and we will contact you within 48 hours of it being submitted.

Please do not time waste. We ask all applicants to verify the accounts that they say they own.

9. You Are Out of Stock, When Will You Have More Madden 18 Coins?

We are rarely ever out of Madden 18 Ultimate Team Coins. However, in the unlikely scenario that we are, we are most likely already in the process of restocking!

If you would like an update on how long until we have more Madden Coins, please contact our live chat support team who will be able to provide you with an accurate estimate.

Please be aware that our stock levels are shown in real-time on the buying pages of our website, so be sure to keep refreshing the page every once in a while.

If you are looking to sell MUT coins, please visit our Sell Madden Coins page.

10. What is Your Refund Policy?

In an unlikely scenario that we have not been able to fulfil your order, we have more than likely already attempted to contact you through the live chat widget on our website, or have already emailed you on the email address supplied with your order details.

We will always try to resolve any issues and fulfil the order before processing a refund but if a refund is needed, we will issue it immediately back onto the card that was used to pay for the Madden Coins.

If we still cannot contact you after the 7th day of your MUT Coins order being placed, we will automatically refund your order as it will be assumed that you are uncontactable.

Once your MUT Coins have been delivered, there are no refunds available thereafter. If you wish to recoup some of the money spent on the Madden 18 Coins, please visit our Selling MUT Coins page.

11. I Still Have An Unanswered Question!
If there’s any questions not covered by this Frequently Asked Questions page, then please do not hesitate to email us directly at Support@MUTCoins.com, drop us a message via the contact page or use the live chat widget in the bottom right-hand corner of the website.

Thank you!